FAQs

1) Exchanges, Returns and Cancellations 

Your happiness and satisfaction is key. Send us an email and we will be more than happy to exchange or take back the unworn item. We must receive the unworn items within 30 days, commencing from the date of purchase. We do not cover shipping fees and tracking information must be provided. Order cancellations must be made within one hour of your purchase by sending an email to info@marqueenoir.com. Cancellation emails must include your name, address, and order number. 

Our complete return policy:

https://marqueenoir.com/pages/return-policy

2) Am I able to use two different coupon codes during check out?

Unfortunately, the maximum amount of coupon codes usable at checkout is 1 code. Follow us on Instagram to receive coupon codes. Also, sign up to our newsletter to receive exclusive offers! 

3) Can you meet-up?

Unfortunately, at this time we are not able to conduct meet-ups. 

4) How long does it take to ship orders?

Most orders ship within 2-9 business days. If your order has not shipped in 3 weeks, send us an email at info@marqueenoir.com and our customer service team will contact you within 24 hours. 

Please be advised of longer shipping times during the holiday seasons. Free shipping codes are automatically opted in for free standard shipping and will not be shipped via express or priority.

5) Do you provide tracking?

Yes, you can track your order. 

*Please note that tracking may not be available depending on where your package is being shipped to, and may only be available on orders over $50.*

An email confirmation with your tracking number should automatically be sent to your email when a package is shipped. 

In the case that you do not receive an email, please send an email to info@marqueenoir.com requesting the tracking info. We will gladly retrieve the tracking information for you. Emails will be responded to within 24 hours.  

6) Do you ship internationally?

Yes, we ship internationally. Shipping fees are calculated at checkout. 

7) Do you provide plus sizing?

Yes, we provide plus sizes. We can order up to 4XL upon your request. Shoot us an email for more details.

8) Where are you located?

We are located in Toronto, Ontario, Canada.

9) What payment methods are accepted?

We accept all major credit cards such as; MasterCard, Visa, and American express. You can pay by using your PayPal account for safe and easy transactions. All our transactions are Shopify secured.

10) What is your sizing like?

The unisex apparel fits larger. This is because they follow men's sizing.

Ladies, generally it's a good idea to size down from what you would normally buy, unless you like it baggy. The woman's apparel fit true to size.

11) General Garment Care

Turn garment inside out
Machine wash cold
Gentle cycle
Wash with similar colours
Tumble dry low
Cold iron if needed, do not iron decoration

*Please note that these are general care instructions, speciality products containing special materials such as leather may require different methods of care. Please send us an email at info@marqueenoir.com for specific instructions if you have any concerns*