FAQs

1) Exchanges, Returns and Cancellations 

Your happiness and satisfaction is key. Send us an email and we will be more than happy to exchange or take back the unworn item. We must receive the unworn items within 30 days, commencing from the date of purchase. We do not cover shipping fees and tracking information must be provided. Order cancellations must be made within one hour of your purchase. 

Our complete return policy:

https://marqueenoir.com/pages/return-policy

2) Am I able to use two different coupon codes during check out?

Unfortunately, the maximum amount of coupon codes usable at checkout is 1 code. Follow us on Instagram to receive coupon codes. Also, sign up to our newsletter to receive exclusive offers! 

3) Can you meet-up?

Unfortunately, at this time we are not able to conduct meet-ups. 

4) How long does it take to ship orders?

Most orders ship within 2-9 business days. If your order has not shipped in 3 weeks, send us an email and our customer service team will contact you within 24 hours.

Please be advised of longer shipping times during the holiday seasons.

5) Do you provide tracking?

Yes, you can track your order. Please allow 3 business days for the system to update after you have received email confirmation your package has shipped. *Tracking is only available on orders over $50.*

Step 1) Please click on the following link: http://chitchatsexpress.com/tracking

Step 2) In the Keywords section, enter your name and click search.

Step 3) Beside your name, you will see your tracking number. Click it :)

*Please note that at this time, tracking is unavailable for international orders (orders shipping outside of North America)*.

6) Do you ship internationally?

Yes, we ship internationally. Shipping fees are calculated at checkout. 

7) Do you provide plus sizing?

Yes, we provide plus sizes. We can order up to 4XL upon your request. Shoot us an email for more details.

8) Where are you located?

We are located in Toronto, Ontario, Canada.

9) What payment methods are accepted?

We accept all major credit cards such as; MasterCard, Visa, and American express. You can pay by using your PayPal account for safe and easy transactions. All our transactions are Shopify secured.

10) Cause of Action

Send us your used clothing to receive 10% off your next purchase. All used clothing will be distributed to homeless individuals within the GTA and donated to homeless shelters across Canada! For more information, send us an email: info@marqueenoir.com

11) What is your sizing like?

The unisex apparel fits larger. This is because they follow men's sizing.

Ladies, generally it's a good idea to size down from what you would normally buy, unless you like it baggy. The woman's apparel fit true to size.

12) Garment Care

Turn garment inside out
Machine wash cold
Gentle cycle
Wash with similar colours
Tumble dry low
Cold iron if needed, do not iron decoration